At VIPNI, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you shop for groceries, vegetables, fruits, dairy products and more through our platform. By using our services, you agree to the practices outlined below.

1. Information We Collect

We collect the following types of information to enhance your shopping experience:

• Personal Information: Name, contact details (phone number, email), delivery address, and payment information.
• Transactional Data: Details about the products you purchase, order history, and payment methods used.
• Usage Data: Information about how you navigate and use the OAN Fresh+ website or mobile app, such as browsing habits, device information, and location.
• Communication Preferences: Your preferences for receiving communications from us, such as promotional emails or SMS notifications.

2. How We Use Your Information

The information we collect is used for the following purposes:

• Order Processing: To process and deliver your orders accurately and on time.
• Customer Support: To provide assistance and resolve any issues or inquiries you may have.
• Personalization: To recommend products and offer personalized promotions based on your preferences and shopping habits.
• Communication: To send you updates on your order status, marketing offers, and important service notifications.
• Improvement: To analyze and improve our services, ensuring a better user experience.

3. Sharing Your Information

We do not sell or share your personal information with third parties for marketing purposes. However, we may share your data under the following circumstances:

• Service Providers: We may share your data with trusted partners who assist us in delivering services (e.g., payment gateways, delivery partners).
• Legal Requirements: We may disclose your data if required by law or in response to legal proceedings.

4. Data Security

We use advanced security measures to protect your personal information from unauthorized access, alteration, or misuse. Your payment information is processed through secure payment gateways, ensuring your financial data is safe.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our platform. These technologies help us track your preferences and improve our website/app performance. You can manage your cookie preferences through your browser settings.

6. Your Rights

You have the right to:

• Access Your Data: Request a copy of the personal data we hold about you.
• Update Information: Correct any inaccuracies in your personal information.
• Delete Your Data: Request deletion of your data, subject to legal obligations.
• Opt-Out: Unsubscribe from marketing communications at any time.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we encourage you to review the policy periodically.

8. Access to Media Files

Our app no longer requires persistent access to images or videos stored on your device. We have implemented the Android Photo Picker to allow users to select media files (images and videos) only when needed.

This means that we do not have access to your media files unless you specifically choose to share them with the app through the Photo Picker. The Photo Picker allows you to have full control over which media files you select and share with the app.

9. Contact Us

If you have any questions or concerns regarding our Privacy Policy, please contact us at:

VIPNI Customer Support
Email: customercarevipni@gmail.com
Phone: +91-7388875354

Your privacy is our priority. Thank you for trusting VIPNI for your grocery shopping needs!